Return Eligibility
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Items that have been worn, washed, or altered in any way are not eligible for return. Additionally, certain items such as intimate apparel and swimwear may be non-returnable for hygiene reasons. Please check the product description for any specific return restrictions.
Return Request Process
To initiate a return, you must contact us via email at [email protected] within 14 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed with the return. Returns requested after 14 days will not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during the return shipping process.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item without delays. Please follow the return request process outlined above to return your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must provide photographic evidence of the damage or defect within 48 hours of receiving the item. We will assess the situation and may offer a replacement or refund based on the circumstances. Please do not return damaged items without prior approval.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with vibrantthread.com is satisfactory. Thank you for shopping with us.